We have special agreements with healthcare professionals and practices across Australia. By choosing to see a health care provider in our network, you can get better value by being charged less, just for being an nib member. We have different arrangements like First Choice and MediGap, so check with your chosen provider if they participate and how they might be able to help keep your costs down.

Only health care providers in our network will appear in the Find a Provider search tool. That doesn’t mean you can’t see the provider of your choice, but they may charge you more than providers we have special agreements with. Find a health provider beyond our network on Whitecoat.

No - you can see any provider you want, as long as their professional qualifications are recognised by us. If you do choose to see a provider outside of our network, they may charge you more than the providers we have special agreements with.

Contact your provider to discuss costs and options before you arrange to see them or book any treatment. We have different arrangements like First Choice and MediGap, so check with your chosen provider if they participate and how they might be able to help keep your costs down. Call us first and we can guide you through this process by giving you some helpful questions to ask your provider.

Check what you’re covered for by logging in to your member account - online or via the app. Refer to your Product Fact Sheet or Policy Booklet for detailed information. Or you can call us and one of our consultants will be happy to help.

We don’t have special agreements with all healthcare professionals, that’s why some won’t appear in our network. You can still see any provider you choose, as long as they have qualifications we recognise and you’re covered for that service. In most cases your provider just needs to have a Medicare registration, but Natural Therapies providers must be registered with a specific association, so call us to check before you book an appointment.

You can search for other Extras providers near you on Whitecoat.

As long as you're covered for a service, you can claim for a range of telehealth consultations via phone or video conferencing.

Check with your preferred health provider to see if they’re able to offer you a telehealth appointment, or use our provider search to find a physio or GP in our network who can offer telehealth consultations - just filter your results by providers who offer telehealth.

Find out more about telehealth consultations and the services available